This incident has been resolved. All reports-related services 📈 are re-enabled. You can resume generating reports from your POS and/or accounts. Contact go@shetewypay.com for any further inquiries.
Posted Mar 04, 2021 - 09:42 UTC
Update
Generating New Reports is temporarily disabled. We expect this maintenance to be short and we will notify you when the service is re-enabled.
Posted Mar 04, 2021 - 09:15 UTC
Update
We are experiencing a partial disruption in POS service that affects access to reports from POS and/or Merchant Account on our website. The main cause has been identified and our teams are working to get the reports up ASAP. Your account information is not affected and is secure, no personal and/or financial data is at any risk. we appreciate your patience.
Posted Mar 04, 2021 - 09:03 UTC
Update
Shetewy Pay support team is still investigating an issue with POS users experience an error message SPP5268426 when attempting to run reports on their POS devices. Your POS will auto-reboot shortly. Your device could log you out and ask you to log back in. Updates will be posted here as they occur.
Posted Mar 04, 2021 - 08:51 UTC
Investigating
Shetewy Pay support team is investigating an issue with POS users experience an error message SPP5268426 when attempting to run reports on their POS devices. We are currently investigating this issue.